• The Best Service is No Service | 9999903093374 | Bill Price David Jaffe

    The Best Service is No Service

    How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Bill Price David Jaffe Wiley SQU 9999903093374 Article 0,00 €
    See other books by the same author
    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong ??eliminating the...
    Weight: 551 gr
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  • Details

    • Book binding : Hardback
    • Preservation state : 3. Good
    • Publication Date : 09/03/2024
    • Year of edition : 0
    • Authors : Bill Price David Jaffe
    • Number of pages : 336
    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong ??eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
    • Eliminate dumb contacts
    • Create engaging self-service
    • Be proactive
    • Make it easy to contact your company
    • Own the actions across the company
    • Listen and act
    • Deliver great service experiences

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